An easy way in – to prevent dropping out
The dropout rate from Norwegian high schools is one out of three. Elevtjenesten ("Pupil's Service") is an app co-developed with pupils, career- and social counselors, and health personnel at school.
Elevtjenesten aims at lowering the threshold to an absolute minimum for pupils to contact their helpers. The functionality today is quite single-minded, doing only one (undoubtedly important) thing for one target group. In the future it might be much more.
Øyvind Grønlie is partner and service designer in the multidisciplinary consultancy Comte Bureau. He has been working with wicked problems and service design in Norwegian public services from before service design was a customary field.